Do I need a prescription to order medications from Salve Apothecary?

Yes. All prescription medications require a valid prescription from a licensed physician. Upload your prescription during checkout, or consult with our partner telemedicine physicians (available in EU/UK) for online consultation. We do not sell controlled substances without proper medical authorization.

How long does shipping take to EU countries?

Standard delivery: 3-5 business days to Germany, France, UK, Netherlands, Spain, Italy. Express delivery: 1-2 business days (€15 fee). All other EU countries: 5-7 business days. Tracking number provided via email. Real-time customs clearance support included.

Are your medications FDA/EMA approved?

100%. Every medication is sourced directly from licensed pharmaceutical manufacturers and verified through the EU Falsified Medicines Directive (FMD) system. All products include original manufacturer packaging, seals, and batch numbers. Counterfeit guarantee: full refund + €500 if authenticity is questioned.

What payment methods do you accept?

Credit/Debit (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, SEPA bank transfer, Crypto (BTC, ETH, USDT) for discreet payments. All transactions encrypted with 256-bit SSL. No hidden fees. Price includes VAT for EU orders.

Can I track my order?

Yes! Real-time tracking via DHL, UPS, or DPD (depending on your location). Tracking number sent within 24 hours of shipment. SMS/email updates at every transit point. Signature required on delivery for controlled substances.

Is my privacy protected? Will the package be discreet?

100% discreet. Packages arrive in plain, unmarked brown boxes with generic sender info ('Salves Logistics' or 'Pharma Distribution'). No medication names visible. Dual-layer packaging to prevent tampering. Customer data encrypted and never shared with third parties.

What if my medication is damaged or expired?

Full replacement or refund within 30 days. Identity-free claim process: just upload a photo of the damaged product. No questions asked. We cover return shipping. Quality guarantee: all medications shipped with temperature-controlled packaging if required.

Do you offer samples or trial sizes?

Limited samples available for select medications (topicals, vitamins). Full prescription medications: first-time patients receive 10% discount on initial order ($50+). Subscribe & Save: 15% off recurring orders (auto-delivery every 30/60/90 days).

Can I order for someone else (gift delivery)?

Yes! Gift messaging available at checkout. Recipient must provide their own prescription for controlled substances. For non-controlled meds, recipient can upload prescription after order placement. Gift packaging available (+€5).

How do I verify the authenticity of my medication?

Every package includes: (1) Original manufacturer hologram/seal, (2) Batch number verifiable on EU FMD portal, (3) QR code linking to manufacturer's verification page, (4) Certificate of Analysis (CoA) for generics. Scan QR code or enter batch # on our website for instant verification.